Refund policy

Return Policy

We have a 14-day return policy, which means you can request a return within 14 days of receiving your item.

To be eligible for a return, the item must be in the same condition as when you received it—unworn or unused, and in its original packaging. In case the item includes tags, they must remain attached. You’ll also need the receipt or proof of purchase.

You can initiate a return by sending us a message at aboutauroras@gmail.com.

If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns must be sent to the following address: Willamonkuja 1 B 4, 96100 Rovaniemi.

If you have any questions about returns, contact us at aboutauroras@gmail.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, such as custom products (personalized items). Please get in touch with us if you have questions or concerns about a specific item. Unfortunately, we cannot accept returns on gift cards.

Exchanges

The fastest way to get the item you want is to return the item you have and make a separate purchase for the new item once the return is accepted.

European Union 14-Day Cooling Off Period

Notwithstanding the above, if your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

To be eligible for a return, the item must be in the same condition as when you received it—unworn or unused, and in its original packaging. In case the item includes tags, they must remain attached. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return to confirm whether it meets the conditions of our return policy.

If it does, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we confirmed your refund and you haven’t received it, please contact us at aboutauroras@gmail.com.